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Welcome to StringLume. These Terms of Service govern your use of stringlume.com and purchases made through our online store.
StringLume is operated by Guangxi Xianya Trading Co., Ltd..
By using our website or placing an order, you agree to these Terms, subject to any mandatory consumer protection rights that apply to you.
Brand: StringLume
Legal Business Name: Guangxi Xianya Trading Co., Ltd.
Email: service@stringlume.com
Phone: +1 413-412-5080
Registered Business Address:
Room 1406, 14th Floor, Office Building 1, Yunchuang Valley,
No. 44 Yudong Avenue, Nanning Area,
China (Guangxi) Pilot Free Trade Zone, China
Mailing Address:
5385 Mountain Creek Ct, Reno, NV 89511, United States
Customers must have the legal capacity to place orders or obtain any required parental or guardian consent.
Users agree not to misuse the website, submit fraudulent orders, interfere with site security, or access restricted systems without authorization.
StringLume offers window films for privacy, decoration, and other purposes described on individual product pages.
We make reasonable efforts to present accurate product descriptions, dimensions, materials, colors, and installation information.
Customers should review product specifications and glass compatibility before purchasing or installing window film.
Prices for our Canadian market are displayed in Canadian dollars (CAD).
Product prices may change, but confirmed orders will be handled according to the applicable purchase agreement and consumer protection requirements.
Applicable taxes and other charges collected by StringLume are displayed during checkout.
Customers are responsible for providing accurate order, payment, and delivery information.
After an order is submitted, we normally send an electronic confirmation containing the relevant purchase details.
If a product becomes unavailable or an order cannot be fulfilled, we will contact the customer and provide an appropriate remedy, including a refund where required.
Available payment methods are displayed during checkout and may include PayPal and supported credit or debit cards.
Payment must be authorized before order fulfillment.
Please review our Payment Methods page.
StringLume offers free standard shipping to eligible Canadian addresses.
Standard shipping cost: CAD $0.00.
Orders are generally processed within 1–2 business days, followed by an estimated 3–7 business days in transit.
The estimated total delivery time is 4–9 business days, subject to applicable delivery conditions.
International customs charges or import taxes may apply according to the shipment and relevant delivery terms.
For full details, please review our Shipping Policy.
StringLume accepts eligible voluntary returns within 30 days after delivery, subject to the conditions of our Return & Refund Policy.
Customer-paid return shipping may apply to change-of-mind returns.
For defective, damaged, or incorrect products, we will provide appropriate remedies consistent with applicable law.
Please review our Return & Refund Policy.
Customers should follow the installation and care instructions for each window film product.
Before installation, verify dimensions, glass surface compatibility, and application requirements.
Damage caused by misuse or installation contrary to applicable instructions may affect voluntary return eligibility but does not remove statutory consumer rights.
If a product arrives damaged, defective, or materially different from its description, please contact our support team.
We will review the issue and provide an appropriate remedy in accordance with applicable laws.
Customers who create accounts are responsible for keeping their login credentials reasonably secure.
Please contact us promptly if you suspect unauthorized access to your account.
Original website content, including product text, images, graphics, branding, and layout elements, may be protected by applicable intellectual property laws.
Unauthorized commercial reproduction or distribution is prohibited except where permitted by law.
Our store uses third-party service providers, including Shopify, payment processors, and logistics services.
Some third-party features may be governed by their own applicable terms.
Our collection and processing of personal information are described in our Privacy Policy.
We make reasonable efforts to maintain accurate information, secure checkout functions, and website availability.
Temporary interruptions may occur because of maintenance, technical problems, or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
We may update these Terms to reflect changes in our services, operations, or legal requirements.
Updated terms will be published on this page. Existing orders remain subject to the applicable purchase agreement and mandatory legal protections.
These Terms are subject to applicable consumer protection laws, including mandatory rights that may apply in the customer's Canadian province or territory.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.
StringLume
Guangxi Xianya Trading Co., Ltd.
Email: service@stringlume.com
Phone: +1 413-412-5080
Business hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time
Last updated: October 29, 2026
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