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Thank you for shopping at StringLume. We are committed to providing clear information about shipping costs, order processing, delivery estimates, tracking, and international shipments.
This Shipping Policy applies to orders placed through stringlume.com for delivery to Canada.
We offer standard shipping to eligible addresses in Canada.
Shipping availability is confirmed at checkout based on your destination and the items in your order. Certain remote or otherwise unsupported locations may be excluded if a delivery service is unavailable.
We offer free standard shipping to eligible Canadian addresses, with no minimum purchase amount.
Standard shipping cost: CAD $0.00.
Free shipping refers to the delivery service provided by StringLume. Customs duties, import taxes, or brokerage charges, where applicable, are separate from standard shipping charges and are explained below.
Orders are generally processed within 1–2 business days after payment confirmation.
Our regular processing days are Monday through Friday, excluding applicable holidays.
Orders placed on weekends or holidays are normally processed on the next business day.
Processing time is the period required to prepare an order before it is handed over to the shipping carrier.
For standard shipments to eligible addresses in Canada, our estimated delivery schedule is:
| Destination | Processing Time | Transit Time | Shipping Cost |
|---|---|---|---|
| Canada | 1–2 business days | 3–7 business days | Free (CAD $0.00) |
Estimated total delivery time: 4–9 business days after order confirmation.
Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by remote destinations, carrier disruptions, customs processing, severe weather, public holidays, or other circumstances beyond our reasonable control.
If a significant delay occurs, please contact us. We will investigate and provide appropriate assistance. Your rights under applicable consumer protection laws remain unaffected.
StringLume is operated by Guangxi Xianya Trading Co., Ltd., a company registered in China.
Orders are fulfilled through our order-processing and logistics arrangements. The facility handling an order may be located outside Canada.
Our mailing address in Reno, Nevada, United States, is used for business correspondence and should not be interpreted as a guarantee that all orders ship from the United States.
We do not represent ourselves as a Canadian-registered company or claim to operate a warehouse in Canada.
If you would like to confirm the dispatch location for a particular product before ordering, please contact our customer service team.
Orders shipped internationally to Canada may be subject to applicable import duties, GST/HST, provincial taxes, customs processing fees, or carrier brokerage charges.
These charges depend on the shipment's origin, declared value, product classification, delivery method, and applicable Canadian customs rules.
Any taxes or import charges collected directly by StringLume are reflected in the applicable checkout total.
Unless import duties and taxes are expressly identified as prepaid or included in the order total, charges assessed by customs authorities or carriers upon import may be payable by the recipient.
Customers should review the applicable import terms before ordering. If you have questions about potential charges, please contact us before checkout.
After your order has been shipped, we will send a shipping confirmation email with tracking information when available.
Tracking information may take approximately 24–48 hours to appear after dispatch.
For international deliveries, more than one logistics provider may handle the shipment.
If you need assistance tracking your order, contact service@stringlume.com.
Please verify your name, street address, unit or apartment number, postal code, email address, and telephone number before placing an order.
If you notice an error, contact us as soon as possible. We will attempt to update the address before dispatch, but changes cannot be guaranteed after a parcel has entered the shipping network.
Additional redelivery costs caused by incorrect delivery information may apply when permitted by law and will be communicated before a new shipment is arranged.
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will review available tracking information and, where appropriate, contact the shipping provider to investigate.
Any rights you may have concerning late or undelivered goods under applicable law remain in effect.
If your package is confirmed lost in transit, we will work toward an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
If tracking indicates delivery but you cannot locate the parcel, please check your delivery area and contact us promptly so we can investigate with the shipping provider.
A carrier delivery status does not automatically remove any statutory rights you may have.
If your order arrives damaged or you receive an incorrect item, please contact our customer service team as soon as reasonably possible.
Include your order number and, if available, photographs of the affected product.
We will review the issue and provide an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.
If you wish to cancel an order before shipment, please contact us promptly at service@stringlume.com.
If cancellation is possible before dispatch, we will refund the applicable amount to the original payment method.
Once an order has shipped, our Return & Refund Policy and any applicable statutory cancellation rights will apply.
StringLume
Operated by Guangxi Xianya Trading Co., Ltd.
Email: service@stringlume.com
Phone: +1 413-412-5080
Customer Service Hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time
Registered Business Address:
Room 1406, 14th Floor, Office Building 1, Yunchuang Valley,
No. 44 Yudong Avenue, Nanning Area,
China (Guangxi) Pilot Free Trade Zone, China
Mailing Address:
5385 Mountain Creek Ct, Reno, NV 89511, United States
Last updated: October 29, 2026
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