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Find answers to common questions about StringLume products, shipping to Canada, payments, orders, returns, and customer service.
Yes. StringLume offers standard delivery to eligible Canadian addresses. Shipping availability is confirmed during checkout.
Yes. We offer free standard shipping to eligible Canadian addresses, with no minimum order value.
Standard shipping cost: CAD $0.00.
Orders are generally processed within 1–2 business days after payment confirmation.
Standard transit time is estimated at 3–7 business days.
The estimated total delivery time is therefore 4–9 business days.
Actual delivery may vary due to carrier conditions, customs processing, holidays, or other circumstances.
StringLume is operated by Guangxi Xianya Trading Co., Ltd., a company registered in China.
Our orders are handled through our fulfillment and logistics arrangements, which may involve facilities outside Canada.
Our United States mailing address is for business correspondence and does not necessarily represent the origin of a shipment.
Please contact customer support if you would like information about the dispatch location for a particular product.
Yes. When your order ships, we normally send a shipping confirmation email with tracking information when available.
Tracking updates may take approximately 24–48 hours to appear.
If you need to change your delivery address, contact service@stringlume.com as soon as possible.
We will try to update the address before shipment, but changes cannot be guaranteed after dispatch.
International shipments to Canada may be subject to import duties, taxes, or customs-related charges, depending on the shipment origin and applicable delivery terms.
Charges not prepaid or included in checkout may be collected by customs authorities or carriers when applicable.
For additional information, please review our Shipping Policy.
Prices for our Canadian market are displayed in Canadian dollars (CAD).
Available payment methods may include PayPal and eligible credit or debit cards.
Supported payment options are displayed at checkout.
Our website uses HTTPS encryption, and payments are processed using supported payment service providers.
If your order has not shipped, contact customer support as soon as possible to request cancellation.
After shipment, our Return & Refund Policy and any applicable statutory cancellation rights will apply.
We accept eligible returns within 30 days after delivery, subject to the conditions described in our Return & Refund Policy.
Window film that has been cut, installed, applied, or materially altered is generally not eligible for a change-of-mind return under our voluntary return policy.
Statutory rights for defective, incorrect, or non-conforming products remain unaffected.
For eligible change-of-mind returns, customers generally pay return shipping costs unless applicable law requires otherwise.
For defective, damaged, or incorrect products caused by our error, StringLume covers reasonable return shipping costs when a return is necessary.
Email service@stringlume.com with your order number and the reason for your request.
Our team will provide the appropriate return instructions and return destination.
For approved voluntary returns, refunds are generally initiated within 3–5 business days after inspection.
Banks and payment providers may require additional processing time. Applicable legal refund deadlines take precedence.
Static cling window film is designed to attach to compatible smooth glass surfaces without conventional adhesive backing.
Depending on the design, it can provide decorative effects, privacy, or light filtering.
Our static cling window films are designed for glue-free installation. Always follow the instructions provided with the product.
Many static cling window films can be removed and repositioned when handled properly.
Reusability depends on the specific product, application conditions, and condition of the film.
Privacy performance varies by product design, transparency, lighting, and installation conditions.
Decorative and holographic films are not necessarily designed for complete visual privacy.
Many of our window films can be trimmed to fit suitable glass dimensions.
Please measure carefully and follow product instructions before cutting.
Email: service@stringlume.com
Phone: +1 413-412-5080
Business hours: Monday–Friday, 8:00 AM–6:00 PM Eastern Time
For additional assistance, visit our Contact Us page.
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