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At StringLume, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit stringlume.com, purchase our products, or communicate with our customer support team.
StringLume is operated by Guangxi Xianya Trading Co., Ltd., a company registered in China.
For questions about our privacy practices or requests relating to your personal information, contact service@stringlume.com.
Depending on how you interact with our store, we may collect:
Payments are processed through supported third-party payment providers.
These providers may collect information necessary to authorize, process, and protect transactions.
StringLume does not directly store complete payment card numbers submitted through payment fields managed by those providers.
We may use personal information to:
Where required by applicable privacy legislation, we obtain appropriate consent before collecting, using, or disclosing personal information for purposes that require consent.
You may withdraw consent for certain processing activities, subject to applicable legal or contractual restrictions.
Some personal information is necessary to fulfill your order, provide requested services, and comply with legal obligations.
We may share necessary information with service providers that support our business, including:
We may also disclose information where required by applicable law or lawful legal process.
Our online store is powered by Shopify.
Shopify processes certain customer, transaction, and technical information to provide ecommerce services and maintain the platform.
You may review Shopify's applicable privacy documentation for additional information about its data processing practices.
Our website uses cookies and similar technologies to support shopping cart functionality, checkout, customer preferences, website security, analytics, and certain marketing activities.
Some cookies are necessary for the website to function properly.
Where applicable law requires consent for non-essential cookies, the relevant consent requirements apply.
You may manage cookies using your browser settings and any privacy preference tools provided on our website.
We may send marketing communications when permitted by applicable law and when any required consent has been obtained.
You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Unsubscribing from promotional emails does not prevent necessary order or service notifications.
StringLume operates internationally, and certain personal information may be processed or stored outside Canada by our company or service providers.
Information processed outside Canada may be subject to the laws of the relevant jurisdiction, including lawful requests for access by government authorities.
We take reasonable steps to protect personal information and use appropriate safeguards where required by applicable privacy law.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no electronic system or internet transmission can be guaranteed completely secure.
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, prevent fraud, resolve disputes, and satisfy applicable legal obligations.
Retention periods may vary depending on the information and legal requirements involved.
When information is no longer needed, we take reasonable steps to delete or de-identify it as appropriate.
Depending on the applicable federal, provincial, or territorial privacy legislation, you may have rights to:
To submit a privacy request, email service@stringlume.com.
We may request reasonable verification of identity before processing certain requests.
Our online store is intended for customers who are legally able to make purchases or who have the required consent of a parent or guardian.
We do not intentionally collect personal information from children in violation of applicable laws.
Our website may contain links to third-party websites or services.
Those services may have their own privacy practices, which we encourage you to review.
If you have concerns about our handling of personal information, please contact us so we can review your request.
You may also contact the relevant Canadian privacy regulator where applicable.
We may update this Privacy Policy to reflect changes in our operations, technologies, or applicable legal requirements.
The current version will be published on this page.
StringLume
Guangxi Xianya Trading Co., Ltd.
Email: service@stringlume.com
Phone: +1 413-412-5080
Registered Business Address:
Room 1406, 14th Floor, Office Building 1, Yunchuang Valley,
No. 44 Yudong Avenue, Nanning Area,
China (Guangxi) Pilot Free Trade Zone, China
Mailing Address:
5385 Mountain Creek Ct, Reno, NV 89511, United States
Last updated: October 29, 2026
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